LAST UPDATED ON: January 20, 2025
This is the Privacy Policy of Milna App, (“Milna”, “us”, “we”, or “our”) which is incorporated into and is subject to our Terms of Use. Please read on to learn more about our data handling practices. Using our Milna mobile application (“App”) or all of the services available or related to therein (collectively referred to in this Privacy Policy as the “Service”), you agree with the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.
When you visit the Site or App we may collect data from you as described below. When you register and use your account with us we will collect data from you in order to provide the Services. The types of data we collect depends on how you use our App and Services.
When you visit and use our Site or App , install the App on your device, or register for an account with Milna, some personally identifiable information about you is collected in order for us to be able to provide you with the Services. Further details about this are set out below.
This information is essential for us to provide the core functionalities of the Service, such as connecting you with friends and facilitating communication within the app.
Profile Photos or Videos: Images or videos of yourself, which can help personalize your profile.
Personal Description: A brief description or biography, where you can share more about your interests or background.
Interests and Preferences: Information about hobbies, activities, or topics you’re interested in, which can help us suggest relevant connections or content.
These details are entirely voluntary, and you are not obligated to provide them. They are only used to enhance your experience and interaction with other users.
Additionally, if you choose to register and log in using your Google account, we may collect additional information that is publicly available or provided through your Google profile (e.g., your name, email, profile picture).
We may use the contact information you provide, such as your email address or phone number, to:
You can manage how we use your contact information by adjusting your notification settings for email and mobile updates in the app.
As part of the Service, you can use text messaging and video calling features to communicate with other users. When you send or receive messages:
In summary, we collect and process personal information to provide, improve, and protect the Service, while ensuring compliance with relevant laws and regulations. You have control over the information you share and can manage your privacy settings as needed.
We collect certain information when you interact with our services, which we refer to as "Log Data."
For instance, when you visit our website, sign in to your account, open our email notifications, or use your account to log in to a third-party service, we may gather information such as:
We also collect Log Data when you click on, view, or interact with links, make connections, or communicate with other users on Milna. This includes details such as the user you communicated with and the time and duration of the communication (but not the content of the communication, unless necessary for safety reasons). Additionally, we track whether you install third-party apps through our Service.
We use Log Data to operate, secure, and improve the performance of our Services. It helps us:
We also gather metadata related to actions you take on Milna, such as when and where you made a connection.
Please note, we do not retain Log Data for longer than 30 days.
We may receive information about you from third parties, such as our partners who help us assess the safety and quality of content on our platform, our corporate affiliates, or other services you link to your account.
We use this information to operate and improve our Services. For integrations that we officially support, you can revoke this permission at any time through your application settings. For other connected services, please manage your permissions directly through those services.Below is information on our main third-party SDK providers:
Firebase SDK
Usage: for data statistics
Link: https://firebase.google.com/support/privacy
Kochava SDK
Usage: for data statistics
Link: https://www.kochava.com/privacy/support-privacy/
Facebook SDK
Usage: for data statistics and AD
Link: https://www.facebook.com/privacy/policy/
Google Play Billing
Usage: for pay
Link: https://policies.google.com/privacy
io-agora-rtc-full-sdk
Usage: for Video Chat
Link: https://www.agora.io/en/privacy-policy/
Device Information
Milna may collect and store details about the device(s) you use to install and access the App, including your device model, unique device identifier, IP address, device capabilities, and statistics on your page views.
Your Activity
Milna may track and store information about your activity and interactions within the App and on our site. This includes details such as matches you make, the number of matches, match durations, and text messages exchanged.
Access to Photos and Media
To allow you to use and enjoy the Services, we need access to your device's photos, camera, and microphone. This lets you upload a profile picture, share media, and engage in video/audio calls. Additionally, we use this access for compliance purposes, such as verifying that users under 18 are not using the App or Site.
Content You Share
Milna allows you to share various types of content, including your profile, interests, text messages, photos, screenshots, videos, music, and other communications within the App. If you choose to share any of these, they will be stored on our servers. Please note, once shared, we may not be able to remove or make them unavailable, especially if shared with other users. By sharing this content, you acknowledge that you may lose control over how it’s used, and it could become publicly accessible depending on your actions or the actions of those you share with. Milna is not responsible for how other users may use or misuse your shared content.
Content You Create
We may also collect and store any content you create or post within the App, such as photos, screenshots, comments, and other materials (“User Content”).
Transaction Information
Milna may process or store your payment details, but we primarily store transaction-related information like the merchant's name, transaction date and time, amount, and other behavioral details, including your purchase history.
Error-Reporting Information
If the App crashes or encounters an issue, we collect error-reporting information to help us diagnose and resolve the problem. These reports generally do not contain personally identifiable information, though they may include details like the type and version of your device, device identifier, time of the error, the feature being used, and the app's state when the issue occurred. We use this data solely to investigate and fix the error, not for any other purpose.
You have full access to your user profile on the App and can manage, update, or modify any of the information you provide at any time. Your user profile, referred to as your “Profile,” contains various elements, including but not limited to your profile picture(s), videos, full name, personal interests, bio, languages spoken, and date of birth. All of this information can be shared with your Milna contacts based on the privacy settings you select.
It is important to note that the information in your Profile is visible to other users of the App who are connected with you, so please be mindful of what you choose to include. Only share personal details that you are comfortable with others seeing. The App gives you the ability to customize and update your Profile, ensuring you have control over how much or how little you wish to disclose. Always review your Profile regularly to ensure the details you are sharing align with your preferences for privacy and visibility.
We follow the principle of data minimization, ensuring that your personal information is collected and used only for the purposes stated below. Your data will be processed solely in connection with the Service and other related business activities, including:
ocreating and updating your account;
and delivering to you any administrative notices, alerts and communications relevant to your use of the App.
We use the information we have to develop, test and improve our Services, including by conducting surveys, compiling research, statistics and analytics as well as habits and behaviours of users such as transactional history, online interactions, and testing and troubleshooting new products and features.
To handle and process any payments for transactions carried out through the Service via third party providers.
We also use your information to respond to you when you contact us.
Sharing with Third-Party Partners in order to meet our contractual obligations
To ensure compliance, manage risks, and maintain security, we utilize the information we collect to verify accounts and activities, prevent harmful behavior, and detect illegal actions. This helps us protect the integrity of our Services and promote a safe environment. For instance, we use a mix of automated detection systems and manual reviews to investigate suspicious activities or violations of our Terms of Use, policies, and Privacy Policy. Additionally, we provide you with the means to report issues and contact us if necessary.
Any information or content that you voluntarily disclose or post on the App, such as your User Content, becomes available to the public. Once you have shared such User Content or made it public, that User Content may be viewed and re-shared by others and it may not be possible to prevent the distribution of that Content once it becomes public.
Even if you remove any User Content (e.g. screenshots, etc.) that you created or posted on the App, copies of such User Content may remain accessible in the cached and archived pages of the App, or if other users or third parties have copied or saved such information.
Any personally identifiable information that you: (i) share in text messages, photos, videos or otherwise in or through the App with other users; or (ii) submit via live messaging on the App, can be viewed and used by others. Milna is not responsible for any use or misuse of such information that you share or submit.
We are committed to ensuring that your personal data is handled responsibly and in compliance with applicable laws. Your personal data will be retained only for as long as it is necessary to fulfill the specific purposes outlined in this Privacy Policy, such as providing services, improving user experience, or fulfilling legal obligations.
In cases where a longer retention period is required by law, regulation, or legal process, we will retain your data for the necessary duration to comply with those requirements. Once your personal data is no longer needed for the purposes it was collected, we will take appropriate measures to either anonymize it permanently, ensuring it can no longer be linked to you, or securely erase it from our systems to protect your privacy.
We regularly review our data retention practices and ensure that your personal data is not kept longer than necessary. If you have any concerns or would like to request more information about how your data is retained, you can contact us for further clarification.
Milna is committed to ensuring you are fully aware of your data protection rights. Specifically, you have the following rights:
Right of Access:
You have the right to request confirmation from Milna regarding whether or not your personal data is being processed. If so, you may request a copy of your personal data.
Right to Rectification:
If you have provided incorrect information, such as age or gender, we can assist you in updating it. Please submit a report, and we will address your request.
Right to Erasure:
You have the right to request the deletion of your personal data under certain conditions. However, this right may be limited if the data is needed for legal obligations or the establishment, exercise, or defense of legal claims.
Right to Restriction of Processing:
You have the right to request restrictions on the processing of your personal data in certain situations.
Right to Data Portability:
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller without hindrance, provided that:
The processing is based on your consent, and
The processing is carried out by automated means.
Right to Object:
You have the right to object to the processing of your personal data at any time, on grounds relating to your particular situation. In such cases, Milna will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing that override your rights or for the establishment, exercise, or defense of legal claims.
If you wish to delete your account entirely and remove all associated personal information, you have the option to do so at any time. You may click Me>Setting>Delete Account to delete your account.Once you confirm the deletion request, your account will be permanently removed, and all personal data associated with it will be erased from our systems, in accordance with our data retention policy.
Please be aware that once your account is deleted, you will lose access to all App features and services, and any data associated with your account may not be recoverable.
We reserve the right to modify this Privacy Policy at our discretion. Updates to the Privacy Policy can be reviewed at any time through the links available on our Site. By using our Service, you consent to receive electronic communications or postings of any updated Privacy Policy, and you acknowledge that such communications or postings serve as notice to you regarding the Privacy Policy.
In the event of material changes to this Privacy Policy, we will notify you by publishing the updated Privacy Policy on our Site, displaying a notice within our App, or through other means required by law. You agree to periodically review the Privacy Policy to stay informed about any updates. Your continued use of the Service after the publication of the revised Privacy Policy or after receiving notice on our Site indicates your acceptance of the updated terms.
If you have any questions about this Privacy Policy, please contact at contact@milna.online